We, at Glamline TT, want you to be completely satisfied with whatever you purchase from us. Please read over our returns policy below. If you are unhappy for whatever reason, please give us your feedback on how we can make your Glam Line experience better!
All items must be returned within 5 days of the delivery date in the original packaging and condition in which it was delivered to you in order to qualify for a refund. Please note that we do not offer returns or refunds on accessories.
If you have an item for return, please email Customer Service at: firstname.lastname@example.org and we will be happy to review and get back with you. Please be sure to include your Order Number, Name, and your reason for return in this form. The Order Number can be found on your emailed order confirmation.
You will not be responsible for the cost of shipping the items back to us if we ship you the wrong item or it is defective; we will pay for this. Glamline TT Customer Service will contact you to arrange pick up in these circumstances. For all other items the customer and Glamline TT can agree to meet at a location convenient to both parties to facilitate collection of the item being returned. Or the customer can mail the item being returned to the registered address of Glamline TT at their own cost.
Once we receive your returned item, you will receive credit back to the original payment method used during the order checkout process.
Glam Line cannot offer any refunds if we do not receive the product being returned.
Please allow up to 3 days to process your refund from the time we receive your returned package. We will send a confirmation email when we have processed your return.
Return of undelivered items, if for any reason, a package was mailed to you and was returned to us, we will make every reasonable effort to contact you for a revised shipping address. If we cannot reach you, we will refund you the cost of the items (excluding the initial cost of shipping, and any associated fees we were assessed to have the items returned to us). If we do receive a revised shipping address from you, we will then reship to the revised address after receiving payment for the additional cost of reshipping. If the package is NOT returned to us, you will be responsible for all charges related to the abandoned package including the cost of the merchandise.